Responsibilities:

Provide technical support and troubleshooting for hardware, software, and network-related issues.
Install, configure, and maintain computer systems, peripherals, and software applications.
Respond to user inquiries via phone, email, or in person, and ensure timely resolution of issues.
Collaborate with the IT team to develop and implement IT policies and procedures.
Perform system upgrades and backups, as well as software installations and updates.
Maintain inventory of hardware and software assets.
Train end-users on basic computer operations and software applications.
Ensure compliance with security protocols and data protection policies.
Stay updated with the latest industry trends and technologies relevant to the role.