Description
Description
StorONE has solved one of the most challenging problems in the storage sector: delivering exceptionally high performance at the lowest possible cost. Rather than simply utilizing the most expensive hardware in large quantities (which is the easiest approach), StorONE has developed the most advanced software that maximizes the efficiency and utilization of the newest and best hardware. This capability minimizes the amount of hardware necessary, thereby reducing costs significantly.
Also, is the first and only solution on the market that consolidates all storage use cases into a single product, without compromising hardware, features, protocols, or media choices, offering unprecedented future-proof flexibility across various protocols, drives, nodes, and clouds.
Technologies
Linux
Unix
Shell
NAS
SAN
DAS
Requirements
5-7+ years of experience providing Technical Support and/or Escalation Service for Enterprise Customers in the Computer Storage Industry.
Preferably 4-8+ years of experience as a storage or system administrator (NAS, SAN, or Direct Attach) with a strong technical design background.
Technically oriented with a strong understanding of Data Center technologies, particularly storage solutions capabilities, data protection, virtualization, networking, and application use cases
Strong analytical skills and consultative skillset to analyze current usage, and customer goals, and recommend actions that drive success for customers
Excellent written, verbal and interpersonal communication skills
English – B2+
Willingness to travel to build strong customer relationships.
BA/BAS, technical school degree, or equivalent field experience.
Self-motivated
Responsibilities
Work as part of the Support Team to respond to internal and external customer problems and situations.
Participate in an on-call rotation with other team members
Provide detailed problem descriptions and incident documentation in our Customer Service Management system.
Perform and coordinate technical troubleshooting sessions with internal and external customers.
Work with team members to manage and maintain StorONE Lab Environments for our Pre-Sales, QA, and Support Teams
Assist our Installation and Integration teams with customer deployments.
Provide technical feedback to the R&D team on behalf of the customers
Create and develop internal and customer facing documentation for continuous improvement.
Recruitment Process
Initial screen (Alcor’s side) – 30 minutes;
Interview with Director of Support (Drew Calderone);
Interview with VP of Engineering (Norman St. Pierre);
An interview with the CEO (Gal Naor)
Benefits
Poland
Vacation days: 20 days + public holidays
Sick leaves: 5 days
Insurance coverage
IT KIT (laptop and basic equipment)
Educational compensation
Romania
Vacation days: 20 days + public holidays
Sick leaves: 5 days
Insurance coverage
IT KIT (laptop and basic equipment)
Educational compensation
Ukraine
Vacation days: 18 days + public holidays
Sick leaves: 5 days
Insurance coverage
IT KIT (laptop and basic equipment)
Educational compensation