DKR are working with a leading Gaming Publisher as they aim to onboard a bilingual Polish/English speaker into their Tech Support department.
You will be providing solutions to Gamers in both English & Polish mostly via Chat, webmail, online forums/mesageboards and/or Social Media.
REQUIREMENTS
Fluency English & Polish(spoken & written)
Please only apply if you are a current resident in the Romania and can work in Bucharest or remote and visit the office 1 week every 1/2 months.
Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment
Experience of Customer Support ticketing tools, knowledge of Salesforce is a plus
Great understanding of social media activity and its impact with customers – a knowledge in using Sprinklr would be desirable
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